Winter University Course on Negotiation, Professional Relationship, and Protocols

Winter University Course on Negotiation, Professional Relationship, and Protocols will be held on February 16-22, 2012 in Kosovo. This course will develop your understanding of the principles, strategies, and tactics of effective negotiation and professional relationship management. You will also increase awareness and understanding of ethical principles and stakeholder considerations that influence the choices offered and made in transactions and relationships. You will learn to identify and assess the variables in negotiations, develop sound negotiation planning techniques, develop an understanding of various strategies and tactics to use as you ethically resolve conflicts, transactional and interpersonal differences. Learn how to use that knowledge to execute effective dispute resolutions, and improved competence to manage professional relationships. The course methodology is highly participative and utilizes class discussion, assigned readings, and simulations in one-on-one, fishbowl, and group situations.

Course Overview

This course is designed to help you better understand the theory, processes, and practices of negotiation, conflict resolution and relationship management so that you can be a more effective negotiator in a wide variety of situations. If you take advantage of the opportunities this course offers, you will be comfortable and more productive managing negotiations as well as professional and personal relationships. You will develop an understanding of the principles, strategies, and tactics of effective negotiation, conflict resolution, and relationship management, and enhance your ability to assess the variables in negotiations, the impact of interpersonal styles, personality, and culture. The course treats negotiation, conflict resolution and relationship management as complex processes that require the successful practitioner to develop and use a unique blend of perceptual, persuasive, analytical, and interpersonal skills. After each exercise, we will discuss what happened and why it happened so that you will develop understanding as well as factual knowledge.

Participation fee for:

• Kosovo and Western Balkan students is 100 Euro; (former KYATA’s students 90 Euro)

• YATA and ATA members is 100 euro ( all inclusive) and for non-ATA and YATA members 140 Euro

Application deadline: 28 January 2012

Application form may be obtained via web page www.yata-kosova.org or you can request it at application@yata-kosova.org